Waiting on hold can be one of the most frustrating experiences for customers. Not only are they not getting answers to their questions, but they are kept from doing other things while they wait for their calls to be answered. The end result, even if issues are ultimately resolved to customers’ satisfaction, is a negative…

Providing free Wi-Fi in your business is always a sure-fire way to attract customers. They can avoid using data on their phone plan, and the connection is faster and more reliable. But did you know that a hotspot provides more for your business than a reason for guests to linger?  When customers use your Wi-Fi,…

Physical workspaces have a crucial impact on any business’s success. They influence a variety of factors, from the health of team members to the climate of inclusion, creativity, and productivity. After a year that countless team members spent working from home, many offices are finally reopening. However, according to recent surveys, peoples’ feelings about returning to…

The past few years have been quite chaotic. Indeed, many individuals have seen many types of changes within their situations in more ways than one. But one element that has remained in this situation is the ability to look at where the world is and where it could be headed to make investments that matter. Now,…

Making a new hire is a big step for businesses. It is important to get it right, and ensure you recruit the right caliber of person.  When you are considering something as important as Google AdWords campaigns, it is important to apply the same rigor to your search for an external consultant. You are trusting…

Online learning has been on a steep rise in 2021. This steep rise is bound to cause change, more obviously, changing methods in training and the amount of experience required. It is specifically changing the access and scalability of this education, increasing the skilled workforce, and changing workforce training tactics. Below are some of the…

It’s a problem that many small businesses deal with. Whether you’re starting out or recently expanded, a marketing budget can be tricky to manage. It can be frustrating to see other businesses in your industry spend and spend on marketing while you’re struggling to scratch the surface. Fortunately, there are things that you can do…

Customer retention plays one of the most important roles in generating revenue. The amount of time, energy, and money required to generate new customers are immense compared to generating additional sales from existing customers. You’ll make money generating one-off sales, but you’ll never grow your brand or become profitable long-term. Every business generates one-off sales.…

Whether a machine on your production line has broken down and brought your business to a standstill, or you have an unexpected influx of client orders, whatever project you’re handling right now, your Bill of Materials is where the production begins. As you’re probably aware, your BOM list can quickly become extensive and confusing, and…

Businesses need to work hard to draw in customers and improve, so you may wonder how they can do so. You must collect data and manage it to properly grow and expand your business. Due to this, we want to discuss why data matters and some tools you can utilize to improve your data management.…

It often pays to have a detailed understanding of what your typical customer looks like in terms of their characteristics and buying patterns and this is primarily what a buyer persona is all about. It is a profile of a fictional customer who is typical of the sort of person who buys your products or…

Some ethical principles are very easy to comprehend. For instance, treat others with honor, do not steal. And treat others the way you would want to be treated. However, issues of what is right and what is wrong become a little bit blurrier when it comes to the world of trade.   Of course, companies…