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5 Ways to Improve Your Hiring Process - 3

5 Ways to Improve Your Hiring Process

Does your hiring process seem overwhelmingly stressful? Or perhaps like it has room for improvement? You’re not alone. Small business owners in particular have so much on their plate at one given time, it’s common for them to cut corners and speed things along wherever possible.Unfortunately, cutting corners and overlooking critical elements of the hiring…

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The Advantages of Outsourcing Your Help Desk Support - 4

The Advantages of Outsourcing Your Help Desk Support

Customer support and service are probably the most painful pain points for every company. It's a serious problem in the modern customer-centric business landscape, where consumers demand and expect extraordinary customer service, support, and experience. To provide exceptional customer support, a business has to look beyond just technology and excellent IT skills. Providing outstanding customer…

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How Do Call Centers Work? - 7

How Do Call Centers Work?

When you hear the phrase “call center”, what do you picture? Does your mind travel back a few decades to the telethons that used to play for hours on end? Perhaps you’re picturing a traditional phone bank staffed by dozens of dialers all talking at the same time?Or maybe you’re picturing a much more efficient…

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