November 16th, 2018
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Improving Customer Service Skills For You And Your Company
Customer service skills are essential for a number of professions. You don’t have to be a dedicated customer service representative to make use of them. You should be able to interact with customers if you belong to a public-facing company. Anyone from a maintenance technician to a CEO may need to have knowledge of how best to deal with complaints and requests from customers. If you want to improve your customer service skills, you have a number of options for doing so. The suggestions below could be the right route for you if you’re looking to better yourself.
Talk to Your Employer
Employers are often more than happy to offer training to their staff. A knowledgeable and skilled staff helps their reputation and their profits too. Your employer may already be offering a customer service skills course, but perhaps it hasn’t been offered to you. There’s no harm in asking if you can take it too. If your employer isn’t offering any training, you could suggest it to them. They may be hesitant at first, so going to them prepared with a list of benefits could be a good idea. Remember that it’s their money they’re spending, and they want to know that it’s going to be worth it.
Find a Course on Your Own
If you don’t have an employer who will provide you with extra training, you can take the initiative. Find a course that you can take to help you improve your skills. Your current and future employers will admire your work ethic. There are plenty of courses that you can do online, so you can complete the work in your spare time. You can stop and start whenever you want, and most of them give you 12 months’ access. It’s the easiest way to grow your skills, although you could also try to find a course that takes place in a classroom.
Do Your Own Research
If you don’t feel like doing a full course, you can do some independent research. There are valuable resources all over the internet that can help you learn. On Activia blog, you can find some useful articles about working, including customer service. Find some blogs run by industry experts and make sure you follow them to keep your skills fresh. You can also talk to colleagues, superiors and other people who work in customer service to gather tips.
Respond to Feedback
You can improve your customer service skills on the job too. If your employer has a way for customers to give feedback, make sure you use it for your benefit. Being able to take it into account and possibly adjust your behavior is a sign of someone who is willing to learn. You don’t have to agree with it all the time, but you should be prepared to consider it.
Your improved customer service skills could benefit you in a variety of ways. You can start performing better in your current job and have better options in the future.