Warning signs that your corporate phone system needs upgrading
“All good things come to an end,” or so the saying goes. While this can become a little morbid, the more we think about it, when it comes to tech, it’s really just a case of, “out with the old, and in with the new,” to cite another popular platitude. However, when is the right time to upgrade a corporate phone system?
With there are still several years to go until BT switches off the ISDN and PSTN networks for good, in 2025, do you really need to upgrade it now, or wait until then? Here are several things you might want to look out for in the meantime.
Check your phone system is still supported
Like all technology, even landline mobile devices have a shelf life. Have you ever bought something on holiday or a business trip, only to get home, find it faulty and have no customer service available? If your phone system is operating with outdated models that are no longer manufactured or supported, any fault could lead to your entire bank of customers experiencing your brand in this same, frustrating way.
Make sure your call capacity is managed
Have you enjoyed a prosperous year, rolled out new products or services, or simply received more incoming calls? If your existing phone system is struggling to cope, then give your staff the chance to provide your customers with the best experience – by upgrading now.
Help Scout discovered that 74% of customers are likely to switch brands if they find purchasing too difficult, so make the process of contacting and buying from you as straightforward as possible.
Consider the functionality of your phones
Do you often find yourself using your mobile rather than your office-based business phone? Smartphones are just faster, more powerful and more user-friendly. However, many UK businesses have ramped up their corporate phone systems with smart VoIP services.
Such services are available from the telecoms firm Planet Numbers. With an internet phone connection, all landlines and mobiles can be integrated through a single connection – and managed online – with significantly enhanced functionality.
Give all of your locations the same high-spec tech
Are you thinking of moving or expanding in the near future? Put all your staff, across every location, on a level playing field by giving them the highest quality corporate phone system available.
Within the next 6 years, every business in the UK will be forced to revamp their telephony system, so join the movement now and get a head start. As reported by Minutehack, the phase-out of IDSN and PSTN will begin as early as 2020.
Ensure your phone bill is readable and manageable
Are you able to predict and account for your corporate phone bill? Even with the most cost-effective call offers, having outgoing calls channeled through multiple phone lines can be a difficult spend to track.
Channeling all of your outgoing business calls, even those made on your mobile devices, through one line will make this aspect of your bookkeeping much more straightforward. This is another big reason why many businesses are choosing to switch to a VOIP service now rather than later.